Unprofessional Constance office of the president

Service interruption

An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Unprofessional Constance office of the president

Unprofessional Constance office of the president

I'm a Participant Level 1

Unprofessional Constance office of the president

I contacted Fido snd Apple as my device was dropping calls. I spent over 2 snd a hslf

months going back and fourth with Apple and Fido snd no one taking ownership for this problem and continued to point the finger st each other. Finally spoke to Constance from the office of the president no résolution so I requested a letter from Fido via email stating Fido is not the reason for my drop calls. Constsnce from the office of the president agreed to send this email 3 weeks ago. As of today nothing. I have sent her a email snd two voicemails.  It's bad enough am paying a bill for a device less then 2 years old that constantly drops calls. Over 37 hours of holds snd transferred with Fido alone not even including the time wasted with Apple. Fido won't call Apple and Apple won't call Fido. Constance offered me $50 as

if this was suppose to justify bad service snd I would still be left with a bad device and now am here. I've been with Fido to long to have such a issue. Am ready to port and start somewhere new where my business would

be appreciated. 


Hey @Dimplz


I'll send you a PM so we can take a look at your account.


Talk to you soon!


Hello @Dimplz,


Sorry to hear you are having such issues, do you get drop calls at certain locations? Are you usually inside or outside?


If possible can you try your SIM card in another device and see if you can replicate the problem and if you can't then you would know the problem is with the device.