I have a phone plan with fido currently and i brought my own device. I've had my plan for over a year now and im wanting to upgrade my phone but whenever i try i get multiple errors. I have no owing balance and I either get the "Sorry! Something Went Wrong." screen or when i try the ask jack i get the messege "Sorry, our live chat specialists are unable to complete a hardware upgrade for you.
Skip the wait and save on the set up service fee by completing your upgrade online. Get started by signing in and picking a device to see available offers."
I would like to do this process online over the inperson option but it seemingly not working.
Any help would be appreciated.
