UNEXPECTED Charges

UNEXPECTED Charges

UNEXPECTED Charges

YatinSharma
I'm a Participant Level 1

UNEXPECTED Charges

I have an international calling plan, using it from past 1 year. This month i crossed the usage limit and didn't realised it.
I have been overcharged with 200CAD. Can i get any compensation?

I realise it was my mistake, but wasnt intentionally done.

Is there any solution to this?

1 REPLY 1
FidoClaudia
Moderator

Hey @YatinSharma

 

Welcome to our community! 

 

We know that higher invoices are never pleasant. It's important to note SMS alerts are only sent for airtime minutes (on non-unlimited plans) and data and aren't sent for any other services.

 

You do have the possibility to stay on top of your 1000 international minutes usage through My Account directly! You can track the usage at any time on My Account the app or on your online account on fido.ca to make sure that you don't go over and avoid overages. 

 

This being said, when it comes to legitimate charges, we are not able to reverse or credit them. If ever you'd like to review your account, you can reach out to us at these channels or we can send you a PM here if you prefer.