They said that they updating their website. It wiped out my account and then they asked me to re-register but still didnt work. They will log in a report but it will take 3 days to fix it! I said I need the detailed bill and they said they will mail it, I told them it is urgent. No luck.
They should fire their IT people for creating this terrible mess. Time to change company.
***Edited to add labels***
Welcome to the Community!
We definitely don't want to see you go, I understand that this is frustrating considering you need the details of your account as soon as possible.
I'll send you a PM so we can make sure that we're doing everything we can to get your fido.ca account to work!