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Talk & Text usage showing as N/A

I'm a participant level 3
I'm a participant level 3

Hi! I started using Fido since July 27th 2020 with a CAD 10/month prepaid connection which gives 50 minutes talk, 50 text messages, and no data. Today, I called 611 and asked for plan change to prepaid CAD 60/month (unlimited Canadawide talk & text plus 1GB data). I was asked to confirm payment of CAD 67.5 in order to change to the new plan which I did using the credit card registered with the Fido account. When I now check usage summary on the online account, it is showing 1GB data remaining (which is accurate), N/A Talk and N/A Text. Should it not show Unlimited Talk and Unlimited Text? Could the support team help or am I missing something?


Former Moderator
Former Moderator

Hey @nithinsridhart


Welcome to the community Smiley

Are you able to use talk and text?