Suspending my number

[P3rsuasiv]

Hi.im outside of Canada for 4 months ,how can I suspend my number for this period?to use the rooming is too expensive and I can use in my country a prepaid card.thx

[P3rsuasiv]

Hello @P3rsuasiv,

Welcome to the community! 

If you don't have an agreement and have been active with Fido for a minimum of 1 month, you would be eligible for a temporary suspension.

It will cost $7 for each month and can only be added for the next billing cycle. Also, you have to call back if you need the service to be restored before the end date of the suspension.

You will need to contact customer service in order to have it done, you can reach out to them through any of the available methods listed here.

[KAPABLE-K · Accepted solution]

Hello @P3rsuasiv,

Welcome to the community! 

If you don't have an agreement and have been active with Fido for a minimum of 1 month, you would be eligible for a temporary suspension.

It will cost $7 for each month and can only be added for the next billing cycle. Also, you have to call back if you need the service to be restored before the end date of the suspension.

You will need to contact customer service in order to have it done, you can reach out to them through any of the available methods listed here.