Still no confirmation email or tracking mumber

[Gondie]

I ordered a new phone over a week ago, still no confirmation email or tracking number. When I check my account it just says upgrade pending. I contacted Fido last week through the live chat and was told it was in the system and should ship in the next couple days. Still nothing...

[FidoKenny]

Hey @Gondie

As soon as the device is shipped, you will receive a notification by email with the tracking number.

To have more details on the status of your order, you can find all the ways to reach us here.