SIM card won't activate?

[hanochar]

I recently upgraded to the Nexus 5 but the SIM in my Galaxy Ace IIx is still on and the Nexus 5's SIM doesn't work. Any help is very much appreciated.

[FidoSamantha]

Hi hanochar! 

Did you activate the new SIM card yet? You can do that through your online account on Fido.ca  

Once it's activated, turn off your Galaxy Ace and insert the new SIM card in your Nexus 5 That'll do the trick! 

[hanochar]

The Fido attendant that helped me upgrade my phone said that there is some delay with the servers or something, is that delay still ongoing? If so, will the nano SIM in the Nexus 5 be activated and the micro SIM in the Galaxy Ace be deactivated? I apologize if I didn't phrase my problem clearly before.

[FidoSamantha · Accepted solution]

No worries   

If the in-store representative activated your SIM card, it should be working by now. Have you tried turning off your old phone and rebooting the new one? If it still doesn't work after you reboot, it's most likely not activated yet. 

You can have that activated through your online account on Fido.ca. Or, feel free to reach out to us on Facebook or Twitter and we'll activate it for you  

[hanochar]

Thank you for the information, this really helped!