Review my case

[Ivamatransport]

Good morning Fido, 

I am not in Canada since Set 19, 2017 for at least 1 year. I am in Switzerland for studies.  

I  talked to your customer service representative before leaving Vancouver and I explained the situation. Apparently everything was clear when I talked  by telephone. I suppose to pay 7 CAN dollars for 12 month when i come back to Canada next September 2018 to reactivate my number. 

I just received the monthly bill for October BUT I explained to the person that i just wanted to  keep the number to use what's app. Please  do something because i am not going to pay for a service that i did not use it.

Ivan

***Edited to add label***

[FidoChristina]

Hey @Ivamatransport

Welcome to the community!

I'll send you a private message so we can look into that together. Just so you know, you can see all our other contact metods here for help directly related to your account