Review my case

Review my case

Review my case

I'm a Participant Level 1

Review my case

Good morning Fido, 
 
I am not in Canada since Set 19, 2017 for at least 1 year. I am in Switzerland for studies.  
I  talked to your customer service representative before leaving Vancouver and I explained the situation. Apparently everything was clear when I talked  by telephone. I suppose to pay 7 CAN dollars for 12 month when i come back to Canada next September 2018 to reactivate my number. 
 
I just received the monthly bill for October BUT I explained to the person that i just wanted to  keep the number to use what's app. Please  do something because i am not going to pay for a service that i did not use it.
Ivan
 
***Edited to add label***
1 REPLY 1
Former Moderator

Hey @Ivamatransport

 

Welcome to the community!

 

I'll send you a private message so we can look into that together. Just so you know, you can see all our other contact metods here for help directly related to your account Smiley