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Refund Prepaid Airtime

Mordecai
I'm a Participant Level 1
I'm a Participant Level 1

I accidentally prepaid my mobile account twice from a misunderstanding of the negative number on my current balance. I would like to know if its possible to get a refund for the prepaid funds? 

 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Mordecai,

 

Welcome to the community!

 

Unfortunately according to the Fido terms of service here, section 7 b all deposits are non-refundable.

 

Pre-Paid Refund.jpg