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Receiving bills for my account I canceled in 2017

Jace1122
I'm a Participant Level 1
I'm a Participant Level 1

My internet account was canceled in 2017 and I even requested a refund cheque for its negative balance in November 2021. I received the cheque in December 2021, but I have started receiving bills for this account since this month. Please address this issue!!!!!! It's almost impossible to reach a live chat agent!!! The account number is 211927736.

2 REPLIES 2

FidoAnthony
Moderator
Moderator

Hey @Jace1122,

 

That's definitely odd. We can definitely look over the situation with you. To get started, you can reach out to us on these channels and we'll take it from there! :grinning_face:



khouya
I'm Qualified Level 1
I'm Qualified Level 1

Hi FidoAnthony.

Hope his situation will be resolved, i'm with him Smiley