This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
My phone is in temporary suspension while I’m abroad and I am trying to sign into my iCloud account to restore my new iPhone after the previous died from water damage. Apple require me to give them a code sent by message to my phone number that’s in temporary suspension. Is there a way I can get that 1 message without getting out of the temporary suspension? If I come out of the suspension I don’t want to be paying over 50$ for 1 message.
Thanks
Solved! Go to Solution.
March 2018
Hey @JCGreen and thanks for reaching out.
On a temporary suspension, you can't:
- Place or receive calls to our 611 & toll-free numbers
- Send or receive text messages
- Receive voicemail messages
- Use data
The only way would be to remove your suspension.
To take care of that, you can contact our customer service through our channels here.
@JCGreen wrote:
My phone is in temporary suspension while I’m abroad and I am trying to sign into my iCloud account to restore my new iPhone after the previous died from water damage. Apple require me to give them a code sent by message to my phone number that’s in temporary suspension. Is there a way I can get that 1 message without getting out of the temporary suspension? If I come out of the suspension I don’t want to be paying over 50$ for 1 message.
Thanks
Hello JCGreen,
Have you checked if iCloud / Apple has a different way to gain access to your account other than sending you a text message? A lot of service providers have 2 or more alternate ways of accessing your account such as send an email to your secondary e-mail on file or answering some security questions you setup. If this works, you do not have to unsuspend your phone line just to receive one text message, give it a try, and let us know.
Thanks everyone for the replies. Since Fido waiting time is over 20 minutes I decided to do an Apple ID account recovery. I will add a second trusted phone number to my account so I don’t have this problem again. Thanks again for the help.
Hey @JCGreen and thanks for reaching out.
On a temporary suspension, you can't:
- Place or receive calls to our 611 & toll-free numbers
- Send or receive text messages
- Receive voicemail messages
- Use data
The only way would be to remove your suspension.
To take care of that, you can contact our customer service through our channels here.