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RCS not working

I'm a participant level 2
I'm a participant level 2

I recently bought an unlocked pixel 3, and put my Fido RCS sim card in it. But I have found RCS is not working. Whenever I go into Android messages settings and enable it, I get a losing screen for a few seconds, then it says "excuse the wait" and that it'll let me know when it's done (which it never does). I have tried erasing my cache, and the storage, as well as rebooting the phone but nothing seems to work. I did some research and found that Fido might need to reset my RCS profile, but the phone costumer support may have trouble understanding, so I'm hoping a supervisor or someone on this forum can help me?