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Prepaid to Monthly Plan now texting and sending pics don't work.

I'm a Participant Level 2
I'm a Participant Level 2

I just switched from Prepaid (Pay per use data with +100MB add on) to a Talk & Text Plan (unlimited). 3 phones only have the Talk and Text and 1 has Talk & Text w/ Data. Now I am, we are, having difficulties sending and receiving text not to mention can't send not one pic (that's including the iPhone with data too).


All the cell phones are iPhones (4s, SE, 6s, XR). I've updated the iOS, tried turning off the wifi, hard reset them, logging off/on from Apple ID, and checked the SMS/MMS settings.


Any other ideas?


I'm a Participant Level 2
I'm a Participant Level 2


I just found this thread.  I'll have to give it a try when I gather all the iPhones tonight.


Stay tuned...


Former Moderator
Former Moderator

Hey @Boca


Hope you're enjoying your new monthly plans! 


In order to send MMS, your data has to be on. You won't get charged for data usage but it needs to be active. 


As for sending SMS, what happens exactly when you try to send an SMS ? Are you only having issues with other iPhone users?

Did the thread you found on the Community help? Although it is quite old, the information is still relevant!


Also check out this link to troubleshoot SMS, that might help!


Let us know Smiley .