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Prepaid PIN

Bill
I'm a Participant Level 1
I'm a Participant Level 1

I refill my prepaid acc with automatic refills ,not a pin#, how do9 I get past whee it ask for the pin #??

 

 

 

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3 REPLIES 3

TeaTime
I'm a Participant Level 3
I'm a Participant Level 3

Hi, i entered everything that it required but after i entered my pin, nothing appeared and it directed me to the fido website. Is there something wrong?

 

 

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Hi there TeaTime

 

Are you still experiencing this issue?  

 

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FidoStephen
Community Manager
Community Manager

Hi Bill,

 

Every prepaid customer has a PIN on their account. If you cannot remember it, you will need to call customer service by dialing either 611 from your Fido phone or 1-888-481-3436 from any other phone.

 

Cheers.

 

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