Posting here because apparently customer support is nonexistant in Fido

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I'm a Participant Level 1 linaian999
I'm a Participant Level 1

Posting here because apparently customer support is nonexistant in Fido

I am trying to reach customer support through using the the MyFido app. When clicking on "my support" from the app,  I am taken to the website where I am then promoted to use my app.... and the cycle continues. 

As always Fido, your customer service continues to impress me. Not on a good way. Why can I not send an email? Why can I not access Facebook messenger? Why can I not access LIve Chat?

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I'm Qualified Level 1
I'm Qualified Level 1

Re: Posting here because apparently customer support is nonexistant in Fido

I'm pretty sure that one of the mods here will contact you to help you out. I find that I get better results by coming here to the community forum or on twitter. Either way, I think you'll be in good hands right here



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I'm a Participant Level 1 TonyChung
I'm a Participant Level 1

Re: Posting here because apparently customer support is nonexistant in Fido

I get great service through Twitter DM and Facebook PM.

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Moderator
Moderator

Re: Posting here because apparently customer support is nonexistant in Fido

Hello @linaian999

 

Sorry to learn that you are having trouble to reach us. You can find all the ways to contact us on our contact page here.

 

If it's best for you, we can also send you a  PM here on the Community.


Let us know.



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