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Poor service

Md18
I'm a Participant Level 3
I'm a Participant Level 3

Poor customer service

I have been loyal fido customer since August 2009, it has been more than  13 years. (Total 160 months, i have paid more than $16,000 to Fido for its services)

I guess its time to switch to a different carrier.

I was on hold for 2.5 hours this morning spoke with a specialist name Batty, he transferred my call to loyalty department and dropped my call. Called again and currently on hold for more than 2 hours as we speak. Seems like Fido is busy with attracting new customers and doesn't want to entertain its existing customer. 
seems like it will be faster to Switch to Bell / Virgin to get better value for my money, seems like Fido doesn't want my business anymore or may be i have overstayed my welcome with Fido. Cell phone company like Fido only apperciate customer who switch carrier every year.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Md18,

 

With all the ongoing promotions the wait time is longer than expected, Fido does not prioritize calls by existing or new customers calls are answered as they are received.

 

You can also try messaging them on social media, see here for all the different methods for contacting them.