I have been in touch with your customer service team since Jan 12, for a phone that was shipped to a wrong address and I was charged for it $2500 , almost everyday for an issue that they agree it is Fido's fault . Absolutely a waste of time with customer service team. Every time I call back to follow up on reference ID ,they say back office team will be in touch in 2 business day. But in reality no one even bothered to look into my case. Today I was told probably within 10 days they may take a look to my case. This is a shame for fido. I want to leave Fido to another provider, I am done with the way my concern us treated and need to speak with someone with more authority. Obviously, your staff are not doing their job.
I'm sorry to read that your experience was not a good one. I'll send you a PM so we can take a look at this together.
Talk to you soon!