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Paid more than my balance

I'm a Participant Level 2
I'm a Participant Level 2

I opened my new account and the payment less than I paid.

How do I solve this before the next due date?


Which means my billing history is incorrect from the start?

Do I go back to the service centre where I got the plan?

What do I have to have to proof I paid a larger amount with debit?


Former Moderator
Former Moderator



Welcome to the Community!


If you paid more than the required amount then you probably have a negative balance at the moment. Note that this balance will be applied to your next invoice directly.


If you want us to have a deeper look at all that you can definitely contact us Smiley

I'm a Participant Level 2
I'm a Participant Level 2

No I paid 100$ at the start of the account I confirmed at the bank.

It was debit transaction.

Then the seller to another 10.95 with tax on top from my account in an online transaction 5 days later.





Thanks for the clarification.  At this point, I'll believe we'll need to take a look at your account to figure out what's going on with your account.


I'd suggest you contact us using any of the ways you'll find here.  Alternatively, we can send you a PM.


Let me know what you'd like to do! Smiley