PROBLEM WITH BILL

[kphan3970]

Last month, I cancelled my $45 plan, and register $15 data plan. But the first bill for $15 data plan is $51.37. 

I don't understand why. Can someone explain to me?

***Edited to add labels***

[KAPABLE-K]

Hello @kphan3970,

Welcome to the community!

It sounds like you cancel your $45 plan within your billing cycle, that means your bill will be prorated for each day within the cycle before it was canceled plus the $15 for the data plan. That would explain why this bill is more than what you were expecting.

You will have to get a Fido representative to verify.

[kphan3970]

Thank you for your reply.

So, who can I contact for the verification? 

[FidoRanya]

Hey @kphan3970 , 

You can reach out to customer service through different channels, by clicking here. 

We can also send you a PM to help! Let us know