PROBLEM WITH BILL

PROBLEM WITH BILL

PROBLEM WITH BILL

kphan3970
I'm a Participant Level 2

PROBLEM WITH BILL

Last month, I cancelled my $45 plan, and register $15 data plan. But the first bill for $15 data plan is $51.37. 

I don't understand why. Can someone explain to me?

 

***Edited to add labels***

3 REPLIES 3
KAPABLE-K
MVP

Hello @kphan3970,

 

Welcome to the community!

 

It sounds like you cancel your $45 plan within your billing cycle, that means your bill will be prorated for each day within the cycle before it was canceled plus the $15 for the data plan. That would explain why this bill is more than what you were expecting.

 

You will have to get a Fido representative to verify.



kphan3970
I'm a Participant Level 2

Thank you for your reply.

So, who can I contact for the verification? 

Hey @kphan3970

 

You can reach out to customer service through different channels, by clicking here

 

We can also send you a PM to help! Let us know Smiley