Ordered Upgrade but no order confirmation

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I'm a Participant Level 2
I'm a Participant Level 2

Ordered Upgrade but no order confirmation

I ordered an upgrade to the Pixel 4XL 64GB white and my plan change confirmation came through but no Phone order confirmation. I did this on Friday and it says up to 5 business days to arrive, yet I haven't even received confirmation yet? Can you update me on where my order status is?

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Re: Ordered Upgrade but no order confirmation

Hello @iflinty97,

 

You should get the email once the device order has been processed.

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Ordered Upgrade but no order confirmation

I ordered this on Friday and it's now Tuesday, which would mean the phone should arrive by this Friday. How long will the order take to process?

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Re: Ordered Upgrade but no order confirmation

Hey @iflinty97,

 

Normally, you should receive an email once the order has been processed. Once shipped, it can take up to 7 days before you get your order. 

 

If you'd like to confirm the order details, you can contact us here and we'll be happy to help you.😊

 



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