OVERCHARGED

OVERCHARGED

OVERCHARGED

SUDHARAMESH
I'm a Participant Level 1

OVERCHARGED

Hi

I have a cellphone with fido and I have been overcharged --instaed of monthly bill ofcad 35.00 + taxes , i have been charged cad 263.01-- i have already made 3 calls to customer service and they told me that it is a system error and that they have registered a case--nothing has been done so far--i have made only local calls from hamilton to toronto  and that is free as per my contact

1 REPLY 1
FidoRanya
Former Moderator

Hey @SUDHARAMESH ,

 

Thank you for sharing your experience with us, very sorry to hear that a system error has caused your bill to be higher than expected! 

 

Sounds like an investigation was opened on our end to have this fixed. It can take a few business days to have your bill rectified depending on the situation.

 

Were you given a delay when you called us?

 

Also, once the case is resolved we will contact you with an update so no need to keep contacting us.

 

Let us know Smiley