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Not receiving PIN from PayBright

hasanemam
I'm a Participant Level 2
I'm a Participant Level 2

I just switched to Fido from freedom yesterday. I was shopping online and wanted to purchase something through PayBright but I am unable to receive the PIN that has been sent from PayBright. Tried couple of times yet no luck.

 

device: iPhone 13

 

self troubleshoot: turning the device off; network reset; turning off wifi, data and iMessage; send "HELP" to the shortcode 200904. Nothing worked so far.

3 REPLIES 3

Justsimpleme
I'm a Participant Level 1
I'm a Participant Level 1

Hi! I am experiencing the same issue. Did you get a resolution after all? If so, please do share. Thank you.

hasanemam
I'm a Participant Level 2
I'm a Participant Level 2

Give it a time. Mine got fixed by itself after a week.

FidoSarah
Moderator
Moderator

Hey there @hasanemam. We'd love to troubleshoot this with you. Please contact us via any of our available methods