Dear WONDERFUL Fido,
Thank u for ur perfect service with no warning of exceeding calling minutes in package but just got and email that my bill of this month is over 300 DOLLARS!!!!!!!!!!!!!!!!!!!!!!!! Can I really say that can you warn me once I ve used my calling time like DATA?
Feel so Happy!!!!!!!!!!
Solved! Go to Solution.
In the past I have always received a minute tracker alert when nearing my 400 weekday minutes however, NO WARNING GIVEN LAST MONTH!. I usually pay $50 per month, this month's bill is more than double! As it happens my contract runs out this month. I DO get the Fido messages regarding phone upgrades which would lock me in a 2 year contract! (Oct. 2019).
The Minute Tracker alerts are sent on an informative basis and are a courtesy offer. We strongly recommend keeping an eye on your usage to avoid any over usage through the methods posted above:
- *3337 from your Fido phone
- *611 from your Fido phone
- Fido My Account smartphone application
- Your online account on Fido.ca
Also, it's important to note that the message will not be sent if you are out of a service zone, if you're under the Extended Network or the phone is not turned on for a period of 3 days.
If you'd like us to revise your account, you can reach out here.