New phone

New phone

New phone

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New phone

I just got my new phone in the mail, but it is not the colour I ordered; can i go to any store and change it there or do I have to mail it back?! 😢

Accepted Solution

Re: New phone

Solved by Former Moderator FidoPamela

Hey @Liniz

 

Welcome to the Community Smiley 

 

Sorry to learn the phone is not the color you wanted. We can sure help with that. The exchange would need to be done through the same channel you got the phone from so if you got it in the mail, we'll need to request that for you and send the exchange by the mail as well. 

 

I'll send you a PM so we can get that phone on the road ASAP. Chat soon! 

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1 REPLY 1
Former Moderator

Hey @Liniz

 

Welcome to the Community Smiley 

 

Sorry to learn the phone is not the color you wanted. We can sure help with that. The exchange would need to be done through the same channel you got the phone from so if you got it in the mail, we'll need to request that for you and send the exchange by the mail as well. 

 

I'll send you a PM so we can get that phone on the road ASAP. Chat soon!