New customer sim shipped to UPS access point instead of ship to address?

New customer sim shipped to UPS access point instead of ship to address?

New customer sim shipped to UPS access point instead of ship to address?

I'm a Participant Level 1

New customer sim shipped to UPS access point instead of ship to address?

I am a new customer, and I ordered a sim for the promo BYOP plans.  For some reason, it was delivered to a UPS access point, instead of the shipping address I registered online with.  First, I have to ask why?

 

Second, it is now Christmas Eve, and I can't get there in time... and I am travelling after Christmas.  I tried to call in for redirection but I can't seem to get through.  Any suggestions?

 

The most irritating part of it is that they emailed the first bill to me already.  The billing cycle has started and I have no sim, and won't be able to use for weeks now.  And, the first bill does not list the $10 billing credit and 2GB bonus data anywhere.  So, wrong delivery address, wrong billing amount, bill is wrongly timed... help!

1 REPLY 1
Former Moderator

Hi @MT4Dale & welcome to the Community!

 

If you check the UPS tracking, was a delivery attempted at your address first and then redirected to a UPS access point?

 

As for the promo, it will appear after 2-3 billing cycles. Let me know if you were able to get in contact with UPS.