New customer sim shipped to UPS access point instead of ship to address?

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I'm a Participant Level 1
I'm a Participant Level 1

New customer sim shipped to UPS access point instead of ship to address?

I am a new customer, and I ordered a sim for the promo BYOP plans.  For some reason, it was delivered to a UPS access point, instead of the shipping address I registered online with.  First, I have to ask why?

 

Second, it is now Christmas Eve, and I can't get there in time... and I am travelling after Christmas.  I tried to call in for redirection but I can't seem to get through.  Any suggestions?

 

The most irritating part of it is that they emailed the first bill to me already.  The billing cycle has started and I have no sim, and won't be able to use for weeks now.  And, the first bill does not list the $10 billing credit and 2GB bonus data anywhere.  So, wrong delivery address, wrong billing amount, bill is wrongly timed... help!

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Former Moderator
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Re: New customer sim shipped to UPS access point instead of ship to address?

Hi @MT4Dale & welcome to the Community!

 

If you check the UPS tracking, was a delivery attempted at your address first and then redirected to a UPS access point?

 

As for the promo, it will appear after 2-3 billing cycles. Let me know if you were able to get in contact with UPS.



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