Let me share my horror story of dealing with Fido over the last month and a half (and counting).
June 11 - Ordered a Certified Pre-Owned LG Velvet for $5/month
June 18 - Contact Fido #1: Did not yet Receive Tracking Number
June 24 - Phone Arrives (with microphone defect)
June 27 - Contact Fido #2: Exchange Phone
June 29 - Contact Fido #3: Tracking Number has wrong address
Jul 1 - Contact Fido #4: Tracking Number address not updated
Jul 2 - Phone delivered to wrong address
Jul 3 - Contact Fido #6 - Exchange Phone Attempt 2
Jul 10 - Contact Fido #7: Did not Receive Tracking Number for Exchange
Jul 17 - Contact Fido #8: Did Not Receive Tracking Number for Exchange
Jul 22 - Fido Back-office calls once and cancels Exchange Phone Attempt 2 due to "System Bug" despite > 2 week waiting
Jul 22 - Contact Fido #9: Exchange Phone Attempt 3
Still waiting for my phone. Never Order a Fido Phone Online! They are Horrible!
Hello @hongshil , that sounds like a frustrating experience that you are having. It seems like you have had numerous interactions with various people with no resolution yet. Perhaps making contact with a Fido representative on social media like Twitter or Facebook could yield more information /results/ etc. You would be able to copy the information you gave here and let the CSR read it over and track it down and respond, all without you having to wait on the phone.
I don't think that any of the customer service reps want you to have a bad experience and will do their best to resolve this with you.