My fido number shows as VoIP

[MM77]

I am trying to set up a coinbase account. They require a phone verification. Once I enter my fido cell number, coinbase rejects it and flags it as Voip. I contacted coinbase to let them know this is a cell phone with Fido being the provider and they can't help me. Perhaps someone here knows how to de-voip my phone number? I had it for over 16 years and would like to keep the same number. Thank you.

[FidoAnthony · Accepted solution]

Hey @MM77,

Welcome to the Community!

To clarify, did you previously port-in your number from another provider? If so, in order to remove your phone number from VoIP status, you'll need to contact your previous provider that gave you VoIP service.

Let us know how it goes.