Long Distance Calling Charge

Reply
I'm a Participant Level 1 Jobin
I'm a Participant Level 1

Long Distance Calling Charge

Charged extra for Calls to India even though I have 1000 bonus call minutes on my plan! Please clarify and do the needful 

Flag this to a Moderator
Message 1 of 4
88 Views
Highlighted
Moderator
Moderator

Re: Long Distance Calling Charge

Hey @Jobin

 

Welcome to the community Smiley

 

If you were charged for calls even though you have the option, it is most likely because you went over your minutes.  You can see the details of your calls on your bill and add up the calls to see how many minutes you've used.

 

To make sure it doesn't happen again next month, you can track your usage on the MyAccount App.



Flag this to a Moderator
Message 2 of 4
65 Views
I'm a Participant Level 2 Drewm9
I'm a Participant Level 2

Re: Long Distance Calling Charge

I've noticed the same on my account app for myself and I know for certain I'm no where near going over 1000 minutes

Flag this to a Moderator
Message 3 of 4
49 Views
Moderator
Moderator

Re: Long Distance Calling Charge

Did you try to add up all the minutes made to India to verify if this went over the 1000 minutes? 

 

If you still have an issue when doing this, you can contact us here or we can send you a private message in the community.

 

Let us know! 



Flag this to a Moderator
Message 4 of 4
42 Views