Issue with porting

[Somilpahwa]

I had public mobile number with me which I requested to port to FIDO.

I have replied with yes to the porting confirmation message as well. 

But still the my previous number with public mobile is working and FIdO has issued a new number to me.

The representative at the store told me that it will be activated within minutes. Now it's already been more than 4 hours and still waiting for the porting to occur.

Such a bad service experience on very first day.

Now I don't know what to do as I have purchased the device as well on contract and old number is also required, as it's my official number.

Any help would be highly appreciated.

[KAPABLE-K · Accepted solution]

Hello @Somilpahwa,

Welcome to the community!

Did you reply yes to the text message within 90 minutes? If you did not then the porting process will fail and the process will have to be started again.

You should contact customer service directly and they can let you know the status and better advise you.