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I tried to call them and all I had was listening to stupid Music for a very very long time! They should improve that like other company to let you know how many customers ahead of you and how much time approximate you need to wait.
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I know they had the option to get a call back if the phones are flooded i'm not sure if that changed.
Fido also offers a live chat option and you can also message then on Facebook or Twitter, you can get those links here.