International fees

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I'm a Participant Level 2
I'm a Participant Level 2

International fees

Hi everyone,

I got a 7 dollar charge when j went to the states, I would like to call the support but I am afraid I will get billed 10 dollars for that, does anyone know if that will happen? When I went into the contact us it said a 10 dollar fee will be applied to you account for.. one time billing. Is this that? I would like to get rid of the 7$ fee as I had my phone in airplane mode the entire time..

Thank you!

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Re: International fees

Hello @Livia1,

 

Welcome to the community!

 

The charge indicates your phone did had some usage to trigger the roaming feature. In any event if you think that is not the case and would like to speak to customer service you can certainly do so.

 

You will not be charge the $10 fee, the fee only applies to the following:

 

  • Making a payment
  • Updating method of payment
  • Updated contact information (email, phone)
  • Resetting Voice Messaging password
  • Changing Name Display for Call Display
  • Changing billing address

You can contact customer service through any of the available methods listed here.

 

For future reference you can see a list and amount for all administrative fees here.

 

 

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Solution

Re: International fees

Hello @Livia1,

 

Welcome to the community!

 

The charge indicates your phone did had some usage to trigger the roaming feature. In any event if you think that is not the case and would like to speak to customer service you can certainly do so.

 

You will not be charge the $10 fee, the fee only applies to the following:

 

  • Making a payment
  • Updating method of payment
  • Updated contact information (email, phone)
  • Resetting Voice Messaging password
  • Changing Name Display for Call Display
  • Changing billing address

You can contact customer service through any of the available methods listed here.

 

For future reference you can see a list and amount for all administrative fees here.

 

 



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I'm a Participant Level 2
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Re: International fees

Thank you!

 

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