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Incorrectly charged!

I'm a participant level 1
I'm a participant level 1

I left Canada earlier this year and suspended my account at that time. However, when I checked my email, I received a notification from Fido saying that my account has been charged nearly $300.


I asked the Fido agency to suspend my account for a whole year this March. I don't understand why the account suddenly continued to generate new bills since September, even though I did not make any calls during this period. 


I'm very unpleasant with this issue. As an old customer, I'm totally shocked that Fido charged me in this way even if I suspend my phone at the beginning and didn't insert the fido SIM card into my phone over the past few months.

In this situation, I strongly asked fido to change my bill. 




Hello @Brown371 


Welcome to the community!


Sorry to hear about the suprise charges, you will need to reach out to customer service directly so they can look into your account to better help you.


You can reach out to them even from outside of the country through any of the available methods listed here.