I paid my bill, it took the money but says I didn’t & have no balance.

I paid my bill, it took the money but says I didn’t & have no balance.

I paid my bill, it took the money but says I didn’t & have no balance.

CassieD
I'm a Participant Level 1

I paid my bill, it took the money but says I didn’t & have no balance.

You took the money out of my account. But my phone doesn’t work. It’s a prepaid plan I need for work & I was charged but it says  I have no balance ?! I need my phone ! 

2 REPLIES 2
EFTC
I'm Qualified Level 1

Make sure you have your record (or proof) that you made the payments.  Give Fido a call (dial 611 on handset) and explain the situation to them. If you have the record of payment, then it is just a matter of time before someone finds it. 

FidoRanya
Former Moderator

Hey @CassieD

 

Thanks for reaching out! 

 

How did you refill your account ?