I paid my bill, it took the money but says I didn’t & have no balance.

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I'm a Participant Level 1
I'm a Participant Level 1

I paid my bill, it took the money but says I didn’t & have no balance.

You took the money out of my account. But my phone doesn’t work. It’s a prepaid plan I need for work & I was charged but it says  I have no balance ?! I need my phone ! 

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I'm Qualified Level 1
I'm Qualified Level 1

Re: I paid my bill, it took the money but says I didn’t & have no balance.

Make sure you have your record (or proof) that you made the payments.  Give Fido a call (dial 611 on handset) and explain the situation to them. If you have the record of payment, then it is just a matter of time before someone finds it. 

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Former Moderator
Former Moderator

Re: I paid my bill, it took the money but says I didn’t & have no balance.

Hey @CassieD

 

Thanks for reaching out! 

 

How did you refill your account ? 



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