How to cancel/deactivate a newly opened My Fido account?

[Brenker]

I've been using Fido for over 10 years, among other services, a Prepaid Yearly plan (CAN$100 p. a., talk and text only, and with limited usage minutes).  Recently Fido notified me that all prepaid services will end next month, advising me to opt for an alternative. 

Yesterday (Sat, Nov 2) I went to a Fido kiosk not too far away from my living place.  The staff there recommended a monthly plan to me, renewable at $15 p. m.  I entrusted my cellphone to the said staff to proceed.  Meanwhile I paid some charges.  At the end the staff told me that he could not carry out the job because my original Fido account has no balance value left (someone in Fido wrote it off yesterday,  by mistake obviously).  The staff tried to refill the account but failed.  He asked me to go to Shoppers Drug Mart to get a card and come back to him on next Monday (Nov 4).  Meanwhile I cannot use my cellphone.

I can't wait for 2 days without a cellphone nowadays.  Although I seldom use it,  at my age of 80 I do need it when I go out, so that  e. g.  my doctor and/or my son can reach me, and vice versa.   So I made a trip to another Fido store which I used to deal with.  The staff there were so helpful that they resolved my problem within minutes.  They opened a My Chatr (instead of My Fido) account on my behalf, transferred my existing phone No.,  and paid for the first month's charge (at $20, with a little higher data allowance). 

When I got back home I found there were quite a no. of emails from  the above-said Fido kiosk.  It is from these emails that I became aware they had created a My Fido account for me, activated it and authorized an "auto-pay" monthly payment method. 

Now I got two accounts purportedly serving the same purpose:  One is My Chatr and the other My Fido.  I am able to use my cell phone because of My Chatr account,  not My Fido account (the said Fido kiosk failed to set up the cellphone as said earlier).  As such, My Fido account is of no use to me at all. 

To avoid being further charged by Fido, I want to cancel/deactivate My Fido account.  How do I do tha

[Original_Lucy]

Hi there @Brenker , I'm afraid you will have to contact Fido support and request assistance to get rid of the my fido account. You can do do through any of the channels mentioned Here. Best regards 

[Brenker]

Thank you, Lucy.

[Brenker]

Just feedback.  I did go through Live Chat three times;  two on Nov 4 and one on Nov 6, chatting with specialists: Gaurav from New Brunswick,  Zarman from Ontario, and Sheay from Toronto.  All of them were very impressive, as they were helpful, kind, proficient and pleasant.  The problems are resolved now - on Nov 4, the subject My Fido account is cancelled  (with some twist), and on Nov 6, a credit adjustment made to the original charges on a bill which I received on Nov 6.

I had been told by Gaurav, Zarman and Sheay that there would be a Survey after each chat session.  I would certainly be very pleased to complete the Surveys as soon as I received them.  However, up to this moment of writing, I haven't received any Survey in my gMail box.

I asked for a transcript to be sent to my gMail address.  However, the transcript I received only covers the part when I was chatting with a robot in the stage.