Help!!!

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Help!!!

I am beyond frustrated with this company i am trying to speak to someone about my account and i have tried multiple times this week, currently on hold right now for 44 mins. Who the hell can answer my quesions. Why are new customers ( like my friend) having no trouble connecting with someone while existing customers are currently on hold constsntly. I need information about my bill and now my minutes since i am calling at 10:35am and have been on hold for 46 mins now!!!!!! 

Sincerly angry customer!!!

Flag this to a Moderator
Message 1 of 2
340 Views
Highlighted
Former Moderator
Former Moderator

Re: Help!!!

Hi @Jasmine89 & welcome to the Community!

 

I'm sad to see that you're unsatisfied with your experience. Sad We've been pretty swamped lately and are trying to get back to everyone asap. That said, I'll send you a PM so we can check out your account. 

 

Chat soon! Smiley



Flag this to a Moderator
Message 2 of 2
333 Views