Hardware Upgrade

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Hardware Upgrade

upgraded today over the phone and I was suppose to get an email confirming everything and haven’t gotten it. When will I get the email? And when will the app update?

Flag this to a Moderator
Message 1 of 5
877 Views
Highlighted
I'm Qualified Level 1
I'm Qualified Level 1

Re: Hardware Upgrade

I'm not sure how long it takes, but when I upgraded my device I am pretty sure that it showed a few hours later .

Are you talking device upgrade or plan upgrade? The mods here will certainly help you out with either very soon .😉 



If you liked my answer or I solved your problem please click like or solved.
Flag this to a Moderator
Message 2 of 5
876 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Upgrade

It was a device and plan upgrade 

Flag this to a Moderator
Message 3 of 5
873 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Upgrade

I also upgraded a few hours ago but have yet to receive emails.  I’m hoping it doesn’t take too long. 

Flag this to a Moderator
Message 4 of 5
861 Views
Highlighted
Moderator (inactive)
Moderator (inactive)

Re: Hardware Upgrade

Hey @Myjgirl and @MissLissa83 Smiley

 

You will get the confirmation email as soon as the order is processed at the warehouse! The tracking number will be included in the communication.

 

It's possible that it takes a moment or two, depending of when you placed the order and which device you selected. 

 

If you have any concerns with your order, don't hesitate to reach out to us! We can also send you a PM here, just let us know Smiley

 

 



Flag this to a Moderator
Message 5 of 5
839 Views