I ordered a phone last week and got a confirmation e-mail saying i would receive a tracking number shortly and my phone would be delivered within 5 days. I never received a tracking number or the phone. I called Fido multiple times and they repeatedly directed me to call the fraud department. The fraud department never answerered my numerous calls or messages. No one ever called me or contacted me in any way to notify me that there was fraud on my account. I am now phoneless and no one at Fido customer service will help me in any way. This is insane.