Hello,
I am writing this e-mail complaining about the miscellaneous and unnecessary charges on my mobile phone.I have been charged $687.46 on my phone no. but I am sure that this charge doesn't belong to me as I was not in the country and before leaving the country I switched off my cell phone and didn't used it for 2 months. I also talked regarding this with your CS representative and the supervisor and I told them to please look after this case on higher level. They said the result will come within 4-5 days but those 4-5 days didn't came. Instead I have been receiving calls from Fido to pay my bill and when I ask them what is the result of my complaint, no one has any answers and they said to call customer service at 611. So, I called Customer service around 6-7 times and every time they had the same answer the result is not here yet. Instead they started negotiating with me over the amount but I am not willing to pay even a single penny of the bill (for the services I didn't use at all). Instead, I am willing to pay $100 that should be my bill for 2 months, if the unncessary charges are cleared off my account. I totally deny that my cell phone was on when I was in India and I have been continuously telling this to all your CS representatives every time I talk to them and waste my hours doing this.
FIDO is trying to threaten me about the bill for the international data which i didn't used at all. Today after talking to FIDO for an hour, I was frustrated with your services and the way you are harassing your customer. Also, the CS representative BLACKMAILED me if I am not going to pay the bill, they will transfer my name to Credits Department of Canada. Now, I am going to consult my attorney to take this issue to higher level. Your company has no right to ruin my studies like this. I am not been able to study well because of all these tensions going on in my head every time I sit to study. This is my last semester and if I fail will FIDO be paying for my tuition fees?
I have been your loyal customer for last 2 years and I have been recommending Fido to all my friends and almost 25-30 of my friends are using Fido because I recommended Fido to them. Due to fear that I will have further unnecessary charges on my name, I have decided to cancel my services with FIDO. It is totally unacceptable that your company issues such an unnecessary bill to the customer and I request that this issue is resolved asap.
I fully understand Fido wants to make money and their recent changes are meant to encourage that. But at the same time, it also serves to frustrate and discourage existing customer who may no longer feel appreciated using FIDO services anymore.
I request that this time I only want to talk to any senior level manager only about this issue and don't want to waste hours talking to CS representatives.
Waiting for a prompt reply from a senior level manager only.
***Edited to add labels***
