As I left Canada, I called to deactivate my account. I gave my credit card information over the phone and the agent to whom I talked told me it was good to go and he cancelled my account. A few months later, I found out that my account was still active and there was oustanding balance. When I contacted Fido, they told me it was their agent's fault and I didn't owe them anything, so they would fix that. However, I had to reach out to Fido regarding the same matter 4 more times. For the first 3 times, they just told me it was their fault and it would be adjusted. For the last time when I contacted, agent told me I owe them about $100. I was confused and upset why they couldn't verify that earlier, but just told me all lies. I have been trying to resolve this problem over 6 months, and why do I have to go through all this hassle? Eventually, they got rid of my late fee charges, but I had to prove it to them. This is the worst customer service ever. I can't believe anything now whatever rep says. Now I even got the mail from Credit collector(adjouster) company saying it would impact my credit rating. Fido agent told me once I pay off, it will go away. ( as mentioned, I CAN'T BELIEVE) If it did impact credit rating, I'm willing to fight that.
I wasted so much of my time and energy, I even wanted to sue them. They just say SORRY, they should take care of training reps keeping all the record. not FLIP-FLOPPING.
Please do not be naive like me, do not believe just words. Otherwise, you could be the one to be bothered.