Data use

Reply
Highlighted
I'm a Participant Level 1 leonchavesluis
I'm a Participant Level 1

Data use

Hello, could you help me please? I used to have a 7Gb Plan which I used, then I took an additional 1.5Gb and also used it; Seeing this I decided to change my data plan and take a monthly 10Gb plan, of which I still have 2.5Gb available, but I just received a text message saying that I had used $50 of overage data and so now could not use data anymore. Can you help me solve the problem please? thank you.

Flag this to a Moderator
Message 1 of 2
128 Views
Highlighted
Moderator
Moderator

Re: Data use

Hey @leonchavesluis

 

Welcome to the community Smiley

 

When you go on the app, does it show that you went over the data?  If so, by how much does it show you went over?

 

If you're still having trouble accessing the data, you can contact us using any of the options you'll find here.  Alternatively, we can send you a PM.

 

Keep us posted!



Flag this to a Moderator
Message 2 of 2
111 Views