Data network outage

Data network outage

Data network outage

I'm a Participant Level 2

Data network outage

Earlier toady my 4g and data service temporarily stopped working for 25min. Data is important because I have customers that contact me. Long story short I lost a sale. Tried contacting fido only to be told the wait is an hour long. Tried finding a contact email and other other means of contact. Nope everything is behind bots and walls. Garbage service by garbage provider. 🖕🏾I'll be finding another carrier. 

1 REPLY 1
Moderator

Hello @Chris_G

 

I'm sorry to learn that you didn't get the best experience with your device. 

 

We would be happy to verify the situation with you to see what happened. We understand that your phone is important to stay connected to your contacts.

 

You can find all the ways reach us here.

 

If it's best for you, we can send you a PM here on the Community as well.