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Credit unsuccessful

I'm a participant level 1
I'm a participant level 1

I'm trying to buy a new line and I have the following message:

We are sorry, but your credit check was unsuccessful. Please contact us for additional details: 1-866-271-3436

it sounds like Fido cannot check my credit? It's been 9 years I'm client, never add such an issue. I've check my credit score on equifax and transunion and it is not bad.



Good morning @Francky13 , I would suggest calling in to the number provided to find out what the missing information is. It could also be a random security check, I'm just guessing on that one,but I have had the occasional message to call in to verify information. I know sometimes it can be frustrating when we just can't "get it done" online, but better safe than sorry is my thought. Hope that you have a good resolution 🙂