Could not use Ringtone after making purchase ... Did I do anything wrong ?

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I'm a Participant Level 2
I'm a Participant Level 2

Could not use Ringtone after making purchase ... Did I do anything wrong ?

Sad

 

Hi Hi ...

 

I just downloaded and purchased a ringtone from my phone and successfully charged $3.50 on my balance.

 

I tried using the downloaded ringtone and realized it was locked. When I tried to Play the song it says:

 

"May no longer be used" Delete File?

 

Sooo I tried to go in "Options" then "Use as"  and all options was disabled like "Ring Tune" "Alarm Signal" "Message Alert" and "Contact ID"

 

Sooo I tried to go in "Options" then "Manage File" and copy file to phone and paste to Ring Tune folder ... and when I tried to go into Settings to look into the same folder I have paste it in ... the folder shows no item added ...

 

And FYI, I went to the downloaded MP3 and Looked up it's information on this item I've purchased this is what it says:

 

Name: Eat you up

Created: 07/02/2011

2:32pm

File size: 234KB

Length: Unknown

File type: mp3

Location: Memory Card

License status: Locked

Distribution: Limited

 

Then I went on to "Status" it says:

 

"License" ( at the top)

 

Name: (Blank)

License status: Locked

Content provider: (Blank)

Description: (Blank)

 

I continue to Details it says:

 

" Eat you up.dcf " ( at the top)

 

O_14

 

I then press Select then it says:

 

O_14 ( at the top)

 

Play:

Expired

 

Does this mean that the song I've just downloaded and paid for no longer exist ??

 

Sincerely,

Daisy

 

 

***Edited to add labels***

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Former Moderator

Re: Could not use Ringtone after making purchase ... Did I do anything wrong ?

Hello Daisy123,

From the information I see above, you seem to have downloaded a complete song and not a ringtone. Since the format is not a same for an song and for a ringtone, you cannot use it for this purpose.

I apologize for the inconvenience.


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I'm a Participant Level 2
I'm a Participant Level 2

Re: Could not use Ringtone after making purchase ... Did I do anything wrong ?

What you are saying is ... I have purchase a ringtone from Your Fido Ringtone Page that is actually a music file which does not even play on the playlist like my other music files that I have downloaded from other companies. This file gives me an error note that  says the file no longer exists  that proves that it was never meant to play before I purchased it.

 

Does that mean all your representatives are not capable of solving such a small problem besides saying sorry ? 

 

I either need a refund from Fido or Fido sends me the corrected ringtone.

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Former Moderator
Former Moderator

Re: Could not use Ringtone after making purchase ... Did I do anything wrong ?

Hello again,

Have you contacted our technical support team by phone? They will be able to investigate further and if need be, they will also be able to apply a refund for the ringtone.

Let us know how it goes.


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