Change number, problems

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I'm a Participant Level 2
I'm a Participant Level 2

Change number, problems

Hello,
I can't change my number during 2 days. After choosing the number and pressing "NEXT button" I receive this message: "We are currently experiencing technical difficulties and cannot complete your request at this time. If you require immediate assistance, please call 1 888 481-FIDO (3436) and a customer service representative will be happy to assist you. Thank you and we apologize for any inconvenience."
Can you help me? I would like to do it online and don't pay $35.

Best regards

 

 

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Message 1 of 23
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Moderator
Moderator

Re: Change number, problems

Hey Lormus.


There was a maintenance ont the Fido website yesterday on November 7th until today at 12:00 PM Eastern time.

 

This might be why you couldn't do the change.

 

Are you still experiencing problems accessing Fido.ca to change your phone number?



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Message 21 of 23
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Change number, problems

Issue has been causing me grief since moving from Montreal to Toronto two months ago.

 

Everytime I find a number I want to change to, I select it and get the same old, "We are currently experiencing technical difficulties and cannot complete your request at this time"  BS.

 

Really suprised that Fido hasn't addressed this long standing issue. I wonder if it's a cash grab thing where they'd sooner force the user to pay $35 for the change than repair their broken site.

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Message 22 of 23
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Former Moderator
Former Moderator

Re: Change number, problems

Hey startdure 

 

Have you tried using a different web browser? (Google Chrome, Firefox, Internet Explorer, etc.)

 

From your computer, I'd also suggest to clear your cache files & cookies.

 

Hopefully this might help avoid the error message you've been receiving 😃



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