Cant get LTE on Fido 3GB Tablet Plan

Cant get LTE on Fido 3GB Tablet Plan

Cant get LTE on Fido 3GB Tablet Plan

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Cant get LTE on Fido 3GB Tablet Plan

Hi,
I recently got the Fido 3GB Tablet plan on april 2 i was suppose to get an tablet but ended up settling for a phablet an Samsung Galaxy note 4 which was locked to videtron that i got unlocked. My problem is i am not able to get lte network status on my note 4 it is only available in 4g i have tried another simcard and was able to see lte connection on my phone so far these are the steps i have tried to fix this issue

1.reset the device, changed the csc to fido
2.tried the apn settings suggested in the community.
3.got the network reset on fido end
4.went to an fido store tried the sim on a test phone still didnt connect to lte was stuck on 3g on an iphone
5.got a new simcard to replace the old one
6.got the network reset again

After all the steps i have taken im still stuck on 4g network status with no solution so if anyone can help me out it will me much appreciated

 

 

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