August 2021
I have been trying for two days to sign up for a Paypal account already but the verification code would not reach my phone. In the mean time I do get other verification messages from other companies like Microsoft and Interac etc.
Did some research, used the LiveChat on Fido website and asked about enabling "short-code text messaging". Everything seemed fine but still it did not work.
So I called Paypal. They asked me to remove the SIM and restart the phone. Did that. Did not help. Called again. They said their system did send out the verification messages and it is Fido who blocked them.
Soooo, I called Fido again. They told me there is no third-party block or whatsoever on my account and walked me through on how to disable all the blocked numbers and turn off anything that could possibly affect the receipt of text messages from paypal. Nope. Nothing is happening at all and I still do not get their code.
Soooooo I called Paypal for the third time and they did everything they could have done and assured me that their system is working fine and the code has been sent out.
I have been spending like hours and hours on hold waiting for someone who can resolve the issue. Paypal asks me to call Fido and Fido asks me to call paypal. URGGGGHHHH
I am just stranded. and frustrated. seriously....
If anyone knows anything about this please kindly advise what other steps I can take to make it work. I appreciate any reply. Thank you so much for your time and ya all have a very nice weekend ahead.
Solved! Go to Solution.
September 2021
is there a ETA? same issue, other shortcode sms service works fine. It is jsut paypal.
September 2021
Nothing has been done on this for years. People can't get into legitimate business accounts. Get it sorted out immediately!