Cannot reach winback

[2121rt]

I was a fido customer since 2008, ported my number to bell in nov 2020. received an email and phone call from fido winback but never got in touch with them.

recently, ive been trying to contact the fido winback number with no response, ive left my name and phone number several times. 

[KAPABLE-K · Accepted solution]

Hello @2121rt,

Welcome to the community!

The winback team is usually outbound calls so you will have to wait for them to call you, if they have stopped calling you then you will need to contact customer service and they would be able to assist you.