Cannot access new wifi account

[Mommabear0417]

I have two cellphones through Fido. I recently got home wifi through them too. Whenever I log into my account, the wifi account isn't there. So I'm being billed for an account I can't view. Is this my fault? What do I do? 
* I've had the wifi a couple months now. 

[FidoKenny]

Hello @Mommabear0417 

Thank you for sharing this with us on the Community. It would be necessary to speak with our technical suppport to get this resolved.

You can find all the ways to reach our team here.