Cancellation of account

[YALIELIN]

I would like to cancel the account and I tried to contact Fido and live chat but it’s not have anyone accept my request. How can I do?? I will leave 2 Jan 2018.

***Edited to add labels***

[FidoPamela]

Hey @YALIELIN! 

We can also help with that here though we'll be sad to see you go  

I'll send you a PM shortly so we can look into this together. 

Talk to you soon! 

[EFTC]

Unfortunely we can't cancel your account here due to security reasons.  If I remember correctly, you can't cancel your account on-line via My Account either..

Your options is to keep calling Fido or drive to a store and cancel in person. Please bring a piece of ID with you as they will need that.